All items, unless specifically mentioned, are exchangeable. The product has to be returned to our given address below within 7 days.

  • Any item that you want to exchange, should not be used or damaged.
  • All items purchased on can be exchanged within 7 days of delivery. There will be a credit of that amount, that will be deposited into your account through email within 14 days.
  • The coupon can be used for a future purchase of within 3 months at
  • Please make sure that the return is by a reliable and well packaged courier service. For any damage in transit, The Jewel Factor will not hold responsibility. The cost of the return will be taken care by the customer. Please send all returned items to 205, Pensinsula Centre, Dr S. S. Rao Road, Parel, Mumbai, 400012
  • Once we have received the package, the product(s) will be checked for whether it has been returned within 7 days or if it has been used or damaged (during return delivery).
  • For items that have been damaged from our end during delivery, please contact or whatsapp us on +91 9619478856 with a photograph of the damaged product.

For any further questions or comments please contact us on

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